📜 Privacy Policy & Terms – Meer Herbal
1. Introduction
At Meer Herbal, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products. By using our site, you agree to the terms of this policy.
2. Information We Collect
We may collect the following information from you:
Personal details (name, email, phone number, address) during order placement.
Payment details (processed securely via JazzCash, EasyPaisa, or other gateways — we do not store your card/bank details).
Website usage data (cookies, IP address, browser type) for analytics and improvements.
3. How We Use Your Information
We use your information to:
Process and deliver your orders.
Communicate order updates, offers, and support.
Improve our website, services, and customer experience.
Prevent fraud and enhance security.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
Your details may be shared with trusted partners (courier companies, payment gateways) only to complete your order.
5. Cookies Policy
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies in your browser, but some features of the site may not work properly.
6. Data Security
We use encryption, firewalls, and security plugins (like Wordfence) to protect your data. However, no method of online transmission is 100% secure, so we cannot guarantee absolute security.
7. Your Rights
You have the right to:
Access, update, or request deletion of your personal data.
Opt out of promotional emails or WhatsApp marketing at any time.
8. Cash on Delivery & Payment Terms
Cash on Delivery (COD) available across Pakistan.
Orders may require confirmation via phone/WhatsApp before shipping.
In case of failed delivery attempts, the order may be canceled.
9. Returns & Refund Policy
Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.
Customers must report issues within 48 hours of receiving the order.
Due to hygiene and safety, opened or used products cannot be returned.
Refunds (if applicable) will be processed via the same payment method.
10. Changes to Policy
Meer Herbal may update this Privacy Policy & Terms from time to time. Changes will be posted on this page with an updated date.